1. Preamble and Scope

This Privacy Policy explains how PrompX collects, uses, stores, and protects information when you visit our websites, use our services, or interact with our communications. It applies to business visitors, prospects, and customers worldwide and is designed to be clear, practical, and aligned with applicable privacy laws. We collect only the information we need to operate, support, and improve our services, and we avoid collecting sensitive personal data unless it is provided intentionally for a lawful and specific purpose. This policy also covers offline interactions where we exchange contact details or business information, and it describes the choices you have regarding how your information is handled.

Our approach is grounded in transparency, proportionality, and security, which means we limit data collection to what is relevant and necessary. This policy summarizes what information we collect, why we collect it, how long we keep it, and how you can exercise your rights. If local law provides additional protections, those rights apply to you and may expand the options described here. We may update this policy from time to time and will post changes with a revised date so you can stay informed. If you have any questions, you can contact us using the details in the Contact section below.

2. Information We Collect

We collect information you choose to provide, such as your name, company, job title, business email address, phone number, and any details you include when you request information, sign up for a service, or contact us. This can include information you share in forms, emails, or meetings, as well as basic account or billing details when you become a customer. We may also receive information from business communications, referrals, or public sources that help us respond to you and manage our relationship. If you provide information about others, you represent that you have permission to do so and that it is shared for a legitimate business purpose. We do not intentionally request or require sensitive personal information.

We also collect limited usage information about how our websites and communications are used, such as pages viewed, general interactions, timestamps, and referral paths, to understand interest and improve the experience. This information is used in aggregate or in connection with a business relationship and is not intended to capture private communications or the text you type or copy. We may use cookies or similar technologies to remember preferences and maintain session continuity, but we avoid collecting content that you have not intentionally submitted to us. We do not knowingly collect personal information from children. If you believe we have collected information in error, please contact us so we can address it.

3. How We Use Information

We use information to provide our services, respond to inquiries, manage accounts, and deliver communications you request. We also use information to support billing and contractual obligations, provide customer support, and personalize the experience for your organization. Information helps us maintain the security of our systems, prevent fraud, troubleshoot issues, and improve the performance and reliability of our websites and services. We may use contact information to follow up on requests, schedule meetings, and share resources relevant to your business needs. We do not use information for unrelated purposes that are incompatible with the reason it was collected.

We may use aggregated or de-identified information to understand trends, measure engagement, and improve our offerings. Where permitted, we may send relevant updates or marketing communications, and you can opt out at any time using the links in those messages. We do not use information for automated decision making that produces legal or similarly significant effects without appropriate safeguards. Our processing is based on consent, contractual necessity, legitimate interests, or legal obligations, depending on the context. If you would like more information about these bases, you can contact us.

4. Cookies and Preferences

We use cookies and similar technologies to support essential site functions, remember preferences, and understand how visitors use our website. Some cookies are strictly necessary for the site to function properly, while others are optional and help us improve the experience, measure engagement, and maintain continuity across visits. We also use browser storage to remember settings, manage preferences, and keep you signed in when appropriate. You can control cookies through your browser settings and may disable them, though certain features may not work as intended. We do not use cookies to sell personal information.

Where required by law, we display a consent banner and only enable optional analytics after you choose to accept. You can manage or withdraw consent at any time by clearing cookies or revisiting privacy settings if they are available on the site. If you decline optional cookies, we limit non-essential data collection while still providing core site functionality. Your choices apply to the device and browser you use, and you may need to set preferences again on different devices. We may also honor applicable opt-out or preference signals where required by law.

5. Sharing and Disclosure

We may share information with trusted service providers who help us operate our business, such as hosting, analytics, communications, billing, and customer support. These providers are contractually required to use information only for the services they provide to us and to protect it with appropriate safeguards. We may also share information within our corporate group for internal business purposes, such as accounting, compliance, or support. We do not disclose information to third parties for their own marketing purposes without your consent. We do not sell personal information.

We may disclose information if required by law, regulation, legal process, or lawful requests from public authorities. We may also disclose information to protect our rights, safety, and property, or those of our users or partners. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to appropriate protections. We will provide notice where required by law. Any disclosure is limited to what is necessary for the specific purpose.

6. Data Retention

We keep information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements. We review retention practices periodically to ensure we are not keeping information longer than necessary. When retention is no longer required, we delete, anonymize, or securely dispose of the information. We may keep limited records to honor opt-out or suppression requests and to document compliance.

If you request deletion, we will take reasonable steps to remove information that can be linked to you, subject to legal obligations and legitimate business needs. Some information may remain in backups or archival systems for a limited time before being fully removed, but it will not be used for new purposes. We may retain aggregated or de-identified information that cannot reasonably be linked to you. If we cannot fulfill a deletion request, we will explain the basis for our decision. You can contact us for more detail about retention periods.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information, and to object to or restrict certain processing. You may also have the right to withdraw consent at any time where processing is based on consent. We will respond to verified requests in accordance with applicable law and may need to confirm your identity before completing a request. If you are an authorized agent, we may require proof of authorization and verification. There is no fee for exercising your rights unless permitted by law.

Residents of certain jurisdictions may have additional rights, such as the right to know what categories of information are collected, the right to opt out of certain disclosures, and the right to non-discrimination for exercising privacy rights. You may opt out of marketing communications by using the unsubscribe links in our emails. If you need assistance exercising a right, contact us using the details below. We will make reasonable efforts to accommodate your request within applicable timelines.

8. Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These safeguards may include access controls, monitoring, encryption, and staff training appropriate to the sensitivity of the information we handle. We limit access to information to those who need it to perform their job responsibilities and review access as needed. We also evaluate our security practices and update them to address evolving risks. Despite these measures, no system can be guaranteed to be completely secure.

If we become aware of a security incident that affects your personal information, we will take appropriate steps to investigate, mitigate, and notify you and regulators where required by law. We encourage you to use strong passwords, keep your credentials confidential, and contact us if you suspect any unauthorized activity. You are responsible for maintaining the security of any credentials you use to access our services. Please contact us promptly if you believe your interaction with us is no longer secure.

9. Contact and Updates

If you have questions about this Privacy Policy, our practices, or your rights, please contact us at privacy@prompx.com. You may also reach out if you want to update or correct your information, or if you need assistance with a request. We aim to respond promptly and will verify requests as required by law. For certain requests, we may ask for additional information to confirm your identity or to understand the scope of your request. We appreciate your cooperation in keeping our records accurate.

We may update this policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make updates, we will revise the date at the top of this page and, if required, provide additional notice. Your continued use of our services after an update means you have reviewed the revised policy, but you can always stop using the services if you do not agree. We encourage you to review this page periodically to stay informed. This policy is effective as of the date listed above.